Customer Support

Our unparalleled customer retention rates and customer satisfaction levels are the basis of our success. For this reason, Thruport continues to make customer support the keystone of our Hosting packages and the core of our business platform.

Thruport Hosting customers are assigned a Customer Care Representative who acts as a dedicated advocate and is available 24/7 to address questions and service issues. Furthermore, each Customer Care Representative works with a very small number of customers to ensure each account receives exclusive attention - even during peak periods.

If you need assistance and would like a Customer Care Representative to contact you please complete our service request form.